What do you need to know?
What do you need to know?
  • How will I get my treatment online?
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      You will be able to speak to our doctor through a video consultation. You can then discuss your problems and symptoms with them as you do in a physical consultation.
      You will also be able to show them your affected areas like your skin allergy. Your medical history may be required in some cases. Mobidoctor assures you complete privacy as your doctor sits in a private consultation room so you can talk confidentially just like in a regular surgery.
  • Can your doctors treat all conditions?
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      Physical examinations are not usually required in most of the conditions. This is why 9 out of 10 patients are treated perfectly well online.
      Our GPs provide you with all the necessary treatments you need. We can also refer you to a specialist in case your condition requires physical healthcare or laboratory tests.
      Read our terms and conditions to know more about our referral services for patients in the EU.
  • How can I get my prescriptions and sick notes?
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      You can get your prescriptions from the nearest local pharmacy as we’ll send it in an hour after your consultation. As for the sick note, our GP will email you or send it to you by post.
  • How can I book my appointment?
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      Your appointment can be booked within minutes. All you need to do is to choose your desired time, create your account and fill the payment details for your appointment.
  • How can I enter my appointment?
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      Simply, log into your account and enter the virtual waiting room and you are ready for your appointment. You can do your consultation on our website using your PC. You’ll also need to confirm your personal details and required to show your ID.
      To ensure the quality of video consultation, you’ll be asked to check your camera and microphone prior to the session. We advise you to sit in a private room where you can talk to your doctor without any disturbance. Also make sure that your internet connection works properly.
  • How will the consultation go with my GP?
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      The GP will enquire about your symptoms during the consultation and can also see your affected areas if any. Then, our GP will issue you prescriptions, fit notes and referrals where they are medically appropriate.
  • What is the length of an appointment?
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      The length of an appointment is Thanks !10 minutes.
      Note: A warning will appear on your screen once you are near 10 minutes
  • Will I need to pay any charges for my prescription?
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      NO
  • Will I have to pay to get my prescription delivered within one hour?
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      No. The prescription will be sent directly to the pharmacy of your choice after the consultation is done
  • How can I ask for my prescription at the pharmacy?
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      You only need to inform at the pharmacy that you want to receive your private Mobidoctor prescription and they’ll provide you.
  • What kind of doctors do you have on your panel?
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      We have highly trained and qualified doctors and GPs. All of them are well trained and specialist General Practitioners. They are registered with the EU General Medical Council.
      Our doctors can treat all the ailments including physical health, mental health, women health, and ENT issues.
  • Will my consultation be secured and confidential?
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      We utilise industry-standard Secure Sockets Layer (SSL) technology to ensure the privacy and integrity of all the data passed through our platform. Besides, only you can access your account as it is secured with the password you set.
      So, your consultation will be 100% secured, confidential and private just like your own surgery.
  • How can I receive my fit notes and referral letters?
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      Once your consultation with one of our doctors is completed, we’ll email you fit notes and referral letter, where needed.
  • How much do fit notes and referral letters cost?
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      0 euro
  • How can I get a referral?
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      Our GP will ask you about your symptoms in detail and then refer you to the right type of specialist so you can get the correct treatment. Your referral letter will be sent to you by email after your consultation.
  • When will I be issued a fit note?
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      After discussing your symptoms, the GP will issue you a fit note if it’s medically appropriate. We will email it to you following the appointment.
      Moreover, we can issue you backdated fit notes for up to 2 weeks. Also, a note is able to sign you off for up to 4 weeks.
  • What issues can your GPs treat?
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      Our GPs can help you with just about every health condition. Take a look at the following list of some most common issues we deal with almost every day:
      • Migraines and headaches
      • Allergies and skin problems
      • Hair loss and anaemia
      • Ear problems
      • Eye problems
      • Joint pain and back strains
      • Mental health problems
      • Sexual health issues
      • Pregnancy-related issues
      • Stings and bites
      • Cold, cough, flu and respiratory infections
      • Digestive problems

Simple. Easy. Efficient.

This is how Mobidoctor works. Use your smartphone, tablet or your PC and see a doctor in minutes.

Our doctors and GPs on our panel are always ready to reach you and provide you with all the medical care you need.

You can contact our doctors between 8 a.m. and 9 p.m. for a full week.

 
Select your time and day

Register your account and select your time and day

 
Speak to doctor online

Once you’re logged in, we connect you with our GP on a video consultation using a camera on your device.

 
Receive your complete treatment

With expert medical advice, prescriptions, fit notes and referrals, you’ll have your complete treatment with ease and convenience.