Choose your concern
One of the 13 options below. Each page says who it is for and who needs a video consultation instead — read that first, so you do not pay €34 for something that needs an examination.
Express Assessment — Online Doctor Review, Usually Within 15 Minutes, €34
The fast route to an online prescription in the EU when a doctor agrees you need one. Pick your concern, answer a 3-minute questionnaire, and an EU-registered doctor reviews it — usually within 15 minutes, daily 7am–11pm CET. If treatment is right for you, the doctor issues a private prescription for a pharmacy you choose. One fixed fee: €34. No appointment. If the doctor decides it cannot safely be treated online, the €34 is refunded in full and you are told what to do instead.
€34, one fixed fee
Doctor review usually within 15 minutes
Daily 7am–11pm CET
14 EU countries, no appointment
How it works
Four steps. One fixed fee: €34.
Answer the questionnaire
About 3 minutes, from your phone. It is built around the questions a doctor would ask in the room: symptoms, history, other medicines, pregnancy, the warning signs that rule online treatment out. Pay €34 when you submit.
Doctor review
An EU-registered doctor reads your answers personally, usually within 15 minutes. If something needs checking, the doctor messages you or opens a video call at no extra charge.
The doctor's decision
A private prescription in your Mobi Doctor profile, or clear advice on what to do instead and a full refund. Show the prescription at a pharmacy you choose in any of the 14 countries; you pay the pharmacy for the medicine.
- Symptom review with a licensed doctor
- Confidential medical history review
- Prescription support where clinically appropriate
- In-person referral when necessary
Prescription Support
1 concernWomen's Health & Urinary Symptoms
3 concernsUrinary Tract Infection
Burning, urgency, going often, in a woman who has had a UTI before. A short antibiotic course if the doctor agrees; no urine test needed for a typical case.
€34 · one fixed fee
Start assessment
Birth Control
Renew or switch the pill, patch or ring you already use; the doctor checks blood pressure, migraine and clot risk from your answers. First-time contraception is a video consultation.
€34 · one fixed fee
Start assessment
Urinary Incontinence Treatment
Diagnosed, mild to moderate urge, stress or mixed incontinence. Bladder medication or vaginal oestrogen where it fits, or a pelvic-floor plan when that is the right treatment.
€34 · one fixed fee
Start assessment
Sexual Health
2 concernsSexually Transmitted Disease
Chlamydia with a positive test or a diagnosed partner, trichomoniasis, recurrent genital herpes. Gonorrhoea and syphilis need a clinic injection — the doctor says where.
€34 · one fixed fee
Start assessment
Erectile Dysfunction
ED tablets if they are safe for you — the questionnaire checks nitrates, heart and blood pressure, because that is what decides.
€34 · one fixed fee
Start assessment
Skin, Hair & Allergies
3 concernsHair Loss Treatment
Male-pattern hair loss. Prescription treatment if it suits you, with advice on what works alongside it; three to six months before results show.
€34 · one fixed fee
Start assessment
Acne Treatment
Mild to moderate adult acne. A retinoid or other prescription cream, or a limited antibiotic course, chosen by acne type; nodules and scarring go to a dermatologist.
€34 · one fixed fee
Start assessment
Allergies Treatment
Hay fever and dust-mite or pet allergy that pharmacy antihistamines no longer control: steroid nasal spray, non-drowsy antihistamine, eye drops.
€34 · one fixed fee
Start assessment
Respiratory & Breathing Concerns
1 concernDigestive & Bowel Health
2 concernsIBS Treatment
A flare-up of diagnosed IBS, warning signs checked first. An antispasmodic, an anti-diarrhoea medicine, a laxative or fibre, matched to your pattern.
€34 · one fixed fee
Start assessment
Hemorrhoids Treatment
Typical or previously diagnosed piles without warning signs. A short course of prescription cream or suppositories, and the fibre plan that stops the next flare.
€34 · one fixed fee
Start assessment
Online doctor prescription in the EU — key facts
| What it is | Mobi Doctor's questionnaire-based online doctor review for 12 listed conditions and repeat medicines — not a video consultation, not an automatic prescription |
|---|---|
| Who decides | An EU-registered doctor reads every questionnaire personally and can message you, or switch to a video call at no extra charge, before deciding |
| Price | €34, one fixed fee, paid when you submit; a signed insurance reimbursement form can be added for €10; nothing extra for the prescription |
| Time | Reviewed usually within 15 minutes, daily 7am–11pm CET, weekends and holidays included; overnight questionnaires first thing next morning |
| The prescription | Private, in English, naming the active ingredient, with a verification code for the pharmacist (mobidoctor.eu/verify); recognised at pharmacies across the EU under Directive 2011/24/EU |
| If not suitable online | The doctor tells you where to go instead and the €34 is refunded in full |
| Where | You must be in one of 14 EU countries when you submit: Spain, France, Germany, Italy, the Netherlands, Belgium, Austria, Portugal, Greece, Ireland, Denmark, Luxembourg, Malta and Romania |
| Never | Controlled medicines, sleeping tablets, weight-loss medicines and testosterone (TRT); anything new, worsening or needing an examination goes to a video consultation. Mobi Doctor must not be used in a medical emergency — call 112. |
What can an Express Assessment treat — and what needs a video consultation?
The honest version of what a questionnaire can and cannot handle.
Suitable online
- Repeat medicines at the same dose
- UTI in women who have had one before
- Contraception renewals and switches
- Hay fever and mild allergies
- Repeat asthma inhalers for controlled asthma
- Mild to moderate acne, male-pattern hair loss
- Diagnosed IBS, typical haemorrhoids, diagnosed incontinence
- Conjunctivitis with normal vision
- Chlamydia or trichomoniasis with a test result, a diagnosed partner, recurrent herpes
Needs a video consultation
- Anything new, worsening or that needs an examination or a test
- First-time contraception, an STI without a test result, first haemorrhoids with bleeding
- UTI symptoms in a man or during pregnancy
- New or changed inhalers, uncontrolled asthma
- Weight-loss medicines, testosterone, sick notes, anything not in the list
Needs emergency care
- Chest pain or pressure
- Severe breathing difficulty or an asthma attack
- Stroke signs (face, arm, speech)
- Swelling of the throat, anaphylaxis
- Fainting, collapse or heavy bleeding
When to seek urgent in-person care
Mobi Doctor must not be used in a medical emergency. If you or someone with you has any of the following, call 112 or go to the nearest emergency department.
- Chest pain or pressure
- Severe difficulty breathing
- Stroke symptoms (face drooping, arm weakness, slurred speech)
- Severe allergic reaction or anaphylaxis
- Fainting or collapse
- Severe or uncontrolled bleeding
- Severe abdominal pain
- Severe pregnancy-related symptoms
Medically reviewed
Dr. Chrysoula I. Liakou MD, PhD
Frequently asked questions about the Express Assessment
Short answers about the questionnaire, the €34 fee, the doctor's review and the prescription.
What is an Express Assessment?
Mobi Doctor's questionnaire-based online doctor review for a set list of 13 non-emergency conditions and repeat medicines. You answer a 3-minute medical questionnaire; an EU-registered doctor reviews it, usually within 15 minutes, daily 7am–11pm CET. If treatment is right for you, the doctor issues a private prescription. €34, one fixed fee.
Can I get a prescription online in the EU?
Yes, when an EU-registered doctor decides you need one. Choose the concern, answer the questionnaire, pay €34; the doctor reviews it and, if treatment is right for you, the prescription appears in your Mobi Doctor profile. It is issued in English, names the active ingredient and is recognised at pharmacies across the EU under Directive 2011/24/EU. You must be in one of the 14 countries when you submit.
How do I get a prescription online without an appointment?
The Express Assessment is that route: no appointment and usually no call — the doctor decides from your answers, and messages you or opens a video call at no extra charge only when something needs checking. It is not a prescription on demand: the doctor can and does say no, and then the €34 is refunded in full.
Is this an online doctor consultation?
Not in the video sense. An Express Assessment is a doctor's review of a written questionnaire — the same medical decision, without the appointment — for conditions where a questionnaire is enough. Anything new, worsening or needing an examination is an online video consultation with an EU-registered doctor, which you can book directly.
How much does an Express Assessment cost?
€34, one fixed fee, paid when you submit. No subscription, nothing extra for the prescription; a signed insurance reimbursement form can be added for €10. If the doctor decides your case cannot be treated safely online, the €34 is refunded in full.
Can I get antibiotics online — and how?
Only when a doctor decides an antibiotic is the right treatment, which for the Express Assessment means a UTI in a woman who has had one before, or chlamydia and trichomoniasis with a positive test or a diagnosed partner. A sore throat, a chest infection or an ear infection needs to be examined — that is a video consultation, and the doctor may well decide an antibiotic is not needed at all.
Can I use the online doctor and get an online prescription in Spain, Germany, Ireland or another EU country?
Yes — in Spain, France, Germany, Italy, the Netherlands, Belgium, Austria, Portugal, Greece, Ireland, Denmark, Luxembourg, Malta and Romania, as long as you are in that country when you submit. The prescription is in English with the active ingredient named, so the pharmacy dispenses its local brand of the medicine; a medicine not marketed in that country cannot be dispensed there. Country pages: Spain, Germany, Ireland.
Can I get an online doctor prescription in Ireland?
Yes — Ireland is one of the 14 countries, the doctors are EU-registered, the prescription is issued in English and Irish pharmacies dispense on it as a private prescription. It is not part of the GMS medical-card scheme, so you pay the pharmacy for the medicine. Details on the Ireland page.
Is this the cheapest online doctor in Ireland, and what does it cost?
The Express Assessment is €34, fixed, with nothing added for the prescription and a full refund if the doctor cannot treat the condition online; the video consultation price is shown when you book. It is one fee for a doctor's decision, with no subscription and no repeat charges.
How quickly is an Express Assessment reviewed?
Usually within 15 minutes, daily 7am–11pm CET, weekends and public holidays included. Questionnaires sent overnight are reviewed first thing the next morning. A review takes longer when the doctor needs to ask you something first — answer completely and it rarely does.
Do I speak to a doctor during an Express Assessment?
Usually not; most decisions are made from the questionnaire. The doctor can start a text chat or a video call with you if more information is needed before deciding, at no extra charge.
Will I automatically receive a prescription?
No — every questionnaire is read by an EU-registered doctor, and the doctor decides. If the condition cannot be treated safely online, the doctor tells you where to go instead and the €34 is refunded in full. The medical content of every page in this section is reviewed by Dr Chrysoula I. Liakou, MD, PhD.
Where can I use the prescription, and can the pharmacist check it?
At a pharmacy you choose in any of the 14 countries. The prescription is private, in English, names the active ingredient and carries a verification code the pharmacist can check at mobidoctor.eu/verify. Mobi Doctor does not sell or dispense medicines; you pay the pharmacy for them.
Who is the Express Assessment for — and who is it not for?
Adults (18+) in one of the 14 EU countries with one of the listed conditions or a stable repeat medicine. Not for children, emergencies, controlled medicines, sleeping tablets, weight-loss medicines or testosterone, or anything the doctor needs to examine — the condition pages spell out each case.
Is my questionnaire confidential?
Your questionnaire is handled confidentially. Mobi Doctor does not send it to your regular doctor or to unrelated third parties; access is limited to the treating doctor and the authorised people and providers who need it to deliver, secure or support the service, as explained in the Privacy Policy.