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UTI Antibiotics Online & Cystitis Treatment — Express Assessment

The burning, the urge every ten minutes, never far from a toilet — if you have had cystitis before, you know it. Tell an EU-registered doctor in a 3-minute questionnaire; the doctor reads it personally, usually within 15 minutes, and prescribes a short course of antibiotics for a pharmacy you choose if that is right for you. €34.

  • €34, one fixed fee
  • Doctor review usually within 15 minutes
  • Daily 7am–11pm CET
  • 14 EU countries, no appointment
Start Express Assessment — €34

Express Assessments are available while you are in one of these 12 countries.

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I confirm that I am over 18 years old and that this consultation and any treatment requested are solely for myself. Any medication provided is for my personal use only.

I understand that a licensed doctor will review my responses and may decide, based on clinical judgment, whether or not to issue a prescription.

I confirm that I will provide accurate and complete information during this consultation, and will inform the consulting doctor on this platform of any relevant medical history, symptoms, or medication I am taking.

I will read the patient information leaflet (PIL) provided with any prescribed medication, including information on dosage, side effects, and warnings.

I accept responsibility for informing both the consulting doctor and my regular doctor about this consultation and any resulting changes to my health or treatment.

I confirm that I have read and understood the information provided and give my informed consent to receive medical advice or treatment remotely.

I agree to the Terms & Conditions and Privacy Policy, including the processing of my personal and health data as described.

 

 

Nothing to upload

No urine test and no photo for a typical cystitis: the doctor decides from your symptoms and history, as European guidance says.

Read by a doctor, not an algorithm

An EU-registered doctor reads every answer personally and can message you or start a video call if something needs checking. Nothing is decided automatically.

If it needs more than a questionnaire

Fever, back pain, pregnancy or a UTI in a man need an examination or a video consultation. The doctor tells you where to go, and the €34 is refunded in full.

Online UTI prescription — key facts

Who it is forWomen 18 or over with a UTI a doctor has diagnosed before and the same symptoms again
First-line antibiotics (EAU guideline)Fosfomycin as a single 3 g dose · nitrofurantoin for 5 days · pivmecillinam for 3–5 days — the doctor chooses from your history
Urine testNot needed for a typical cystitis; needed in pregnancy, in men, in children and when symptoms do not settle
What to expectUsually better within 24 hours, normal within 1–3 days; see a doctor if no better after 48 hours or worse at any point
Not treated onlineFever, pain in the back or side, blood in the urine with severe symptoms, pregnancy, men, children, a first episode
The prescriptionIn English, names the active ingredient, carries a verification code; recognised at pharmacies across the EU under Directive 2011/24/EU
Price and time€34, one fee; an EU-registered doctor reviews it usually within 15 minutes, daily 7am–11pm CET; full refund if it cannot be treated online

What is the treatment for a UTI or cystitis?

An uncomplicated UTI (cystitis) is treated with a short antibiotic course — fosfomycin as a single dose, nitrofurantoin for five days or pivmecillinam for three to five — chosen by a doctor from your history; drinking more and painkillers ease symptoms but do not clear the infection. Fever, pain in the back or side, pregnancy, or a UTI in a man need an examination first.

How to get UTI antibiotics online — what happens after you press start

1. The questionnaire — about 3 minutes

It asks what a doctor asks in the consulting room: burning, frequency and urgency, blood in the urine, discharge, pain in your back or side, fever, nausea, previous UTIs and which antibiotic worked, allergies, pregnancy and the medicines you take. Your answers are the whole basis of the doctor's decision, so take the extra minute.

2. The doctor's review

The doctor reads it personally. If the picture is a straightforward cystitis you have had before, the doctor chooses an antibiotic and a course length for you. If something does not fit — a possible kidney infection, a first-ever episode with unusual symptoms — the doctor messages you or switches you to a video consultation instead, at no extra charge.

3. The pharmacy

The prescription appears in your Mobi Doctor profile. Show it at a pharmacy you choose: it is in English and names the active ingredient, so the pharmacist can hand you the local product. You pay the pharmacy for the antibiotics, usually a few euros. Mobi Doctor does not sell or dispense medicines.

Fever, chills, pain in your back or side, blood in your urine with severe symptoms, pregnant, or a man with UTI symptoms? Book a video consultation instead.

Right for the Express Assessment if

  • You are a woman aged 18 or over
  • A doctor has diagnosed a UTI before and this feels the same
  • Burning when you pass urine, needing to go often or urgently, or a dull ache low in your belly
  • No fever, no pain in your back or side, and you are not pregnant
  • You are in one of the 14 EU countries Mobi Doctor covers

Book a video consultation instead if

  • Fever, chills, or pain in your back or side — the infection may have reached a kidney
  • Blood in your urine with severe symptoms, or nausea and vomiting
  • You are pregnant, or you might be
  • You are a man, or the symptoms are a child's — both need a fuller assessment
  • This is your first UTI, or you also have vaginal discharge or irritation — the doctor needs to rule out other causes
  • Diabetes, a kidney condition, a urinary catheter, or a weakened immune system

Answer every question honestly and list every medicine you take — the doctor's decision depends on it.

Listen: the UTI episode of the Mobi Doctor podcast

Cystitis treatment: which antibiotics the doctor prescribes — and why

European guidance for an uncomplicated bladder infection in a non-pregnant woman is specific, and the doctors on Mobi Doctor follow it. The first-line options are fosfomycin trometamol as a single 3 g dose, nitrofurantoin for five days, or pivmecillinam for three to five days. They are chosen because they clear a bladder infection reliably, spare the antibiotics needed for more serious infections, and keep low resistance rates across most of Europe.

Which one you get depends on your answers. An antibiotic that worked for you before is usually the doctor's first choice; nitrofurantoin is avoided when the kidneys work less well; allergies rule options out; and if you finished a course in the last few weeks the doctor may pick a different class. Amoxicillin on its own is not used, because too many bladder bacteria resist it, and ciprofloxacin and the other fluoroquinolones are kept for complicated infections, where their side effects are worth it.

Alongside the antibiotic: paracetamol or ibuprofen for the pain, and enough water to keep your urine pale. The doctor's note in your profile says exactly how to take the course.

How quickly it works — and what to do if it doesn't

Most women feel a clear difference within 24 hours and are back to normal within one to three days; the burning goes first, the urgency last. Finish the course even if you feel well. If you are no better after 48 hours, or worse at any point — fever, shivering, pain in your back or side, vomiting — do not wait for the course to end. That is the point at which a bladder infection may be climbing towards the kidneys, and a doctor needs to see you that day. Message the doctor through your profile or book a video consultation; if you feel seriously unwell, go to a doctor in person.

Do I need a urine test?

Not for a typical cystitis. When a woman has burning, frequency and urgency, no vaginal discharge or irritation, and has had the same before, the diagnosis is right more than nine times out of ten from the symptoms alone. That is why European guidance does not ask for a dipstick or a culture in that situation. A culture matters when the picture is different: symptoms that do not settle on antibiotics, an infection that returns within a few weeks, pregnancy, men, children, or signs of a kidney infection. In those cases the doctor tells you where to get one.

Using the prescription at a pharmacy in Spain, Germany, Italy or anywhere else in the EU

The prescription is issued in English by an EU-registered doctor, names the active ingredient — fosfomycin, nitrofurantoin or pivmecillinam — rather than a brand, and carries a verification code the pharmacist can check at mobidoctor.eu/verify. A prescription issued in one EU country must be recognised in another (Directive 2011/24/EU), and the active-ingredient name is what makes that work in practice: the pharmacist hands you the local product. Dispensing is the pharmacist's decision under the rules of the country you are in, and depends on the medicine being available there.

Bring ID. In Spain, Italy, Greece and Portugal a duty pharmacy (farmacia de guardia, farmacia di turno, εφημερεύον φαρμακείο, farmácia de serviço) is open through the night and listed on the door of every closed one; in Germany the Apotheken-Notdienst works the same way. You pay the pharmacy for the medicine itself.

UTIs that keep coming back

Three or more infections in a year, or two in six months, is a recurrent UTI, and it deserves more than another course. The Express Assessment treats the infection you have now; for the pattern, book a video consultation. The options with evidence behind them, in the order the EAU guideline tries them, are vaginal oestrogen after the menopause and other non-antibiotic prevention, then a low-dose antibiotic taken after sex when that is the trigger or, for some women, a supply to start yourself at the first sign of symptoms. Cranberry and D-mannose are harmless, but the evidence for them is weak.

What is a Urinary Tract Infection?

A urinary tract infection (UTI) can occur in any part of the urinary system, which includes the kidneys, ureters (the tubes connecting the kidneys to the bladder), bladder, and urethra (the tube that carries urine out of the body). However, most UTIs occur in the lower part of the urinary system, which means the bladder and urethra are usually affected.

UTIs are more common in women than men because women have a shorter urethra, making it easier for bacteria, especially E. coli, to enter the bladder. Common symptoms include needing to pee often, pain when peeing, and sometimes pain in the lower back or sides.

UTIs are one of the most common infections in people. About half of all women will have a UTI at some point; UTIs are far less common in men. Most infections are not severe, but if they spread to the kidneys, they can cause more serious health problems.

Symptoms of Urinary Tract Infection

A urinary tract infection can cause many symptoms depending on the affected part of the urinary system. Some of them are given below:

  • A strong urge to pee that doesn't go away
  • A burning feeling when you pee
  • Needing to pee often, but only a little comes out
  • Pee that looks cloudy or smells bad
  • Pee that looks red, pink, or dark, which may be blood
  • Pain in the lower belly (for women)
  • Pain in the rectum (for men)
  • Pain in the lower back or stomach
  • Feeling very tired or shaky
  • Wetting the bed (in children or older people)
  • Feeling confused (mostly in older people)

 

Severe Symptoms (If the infection reaches the kidneys) 

  • Pain in your upper back or sides
  • Fever and chills
  • Nausea or vomiting

If you have any of these symptoms, especially fever or back pain, you must see a doctor quickly for treatment.

Types of urinary tract infections

Urinary tract infections (UTIs) can occur in different parts of the urinary system, including the kidneys, bladder, and urethra. The symptoms can vary depending on the location of the infection. There are three main types of UTIs: cystitis, pyelonephritis, and urethritis.

1. Cystitis (Bladder Infection)

Cystitis is the most common type of UTI and affects the bladder. If you have cystitis, you might feel like you need to pee a lot, but only a little comes out each time. Peeing might hurt or burn, and your urine might look cloudy, have blood in it, or smell bad. You might also feel pain or pressure in your lower belly.

2. Pyelonephritis (Kidney Infection)

Pyelonephritis is a more severe infection that affects the kidneys. It can happen when bacteria from the bladder travel up to the kidneys. This infection can make you feel very sick, with symptoms like a high fever, chills, nausea, vomiting, and pain in your upper back or sides. If you have a kidney infection, seeing a doctor immediately is essential, as it can lead to more severe health problems if not treated quickly.

3. Urethritis (Urethra Infection)

Urethritis is an infection of the urethra, the tube that carries urine out of the body. Its main symptoms include a burning feeling when peeing and, sometimes, discharge from the urethra. This type of infection can also be caused by bacteria or, in some cases, sexually transmitted diseases.

 

A doctor must treat each type of UTI to avoid complications. While bladder infections are the most common and usually less severe, infections that reach the kidneys can be much more severe and require quick medical attention.

Causes of Urinary Tract Infections

A urinary tract infection (UTI) occurs when bacteria enter the urinary system, usually through the urethra, and start growing in the bladder. The body normally works to keep out bacteria, but sometimes, bacteria can get through and cause an infection.

 

The most common cause of UTIs is Escherichia coli (E. coli), a type of bacteria in the digestive system. In women, the urethra is close to the anus, so it’s easier for E. coli and other bacteria to move from the anus to the urethra and into the bladder. Once in the bladder, these bacteria can grow and cause an infection. While E. coli is the leading cause, other bacteria like Proteus mirabilis and Staphylococcus saprophyticus can also lead to UTIs.

 

Women are more likely to get UTIs than men because their urethra is shorter, which means bacteria can reach the bladder faster. Sexual activity can increase the chance of getting a UTI, but UTIs can happen even if you're not sexually active.

 

Other things that increase the risk of UTIs include not being able to fully empty the bladder, having kidney stones, or having diabetes. Using a catheter, having poor hygiene, or having had UTIs in the past can also raise the chances of getting one.

Good hygiene, such as wiping from front to back after using the toilet, is often advised, though the evidence that it prevents UTIs is weak. Getting treated quickly helps prevent the infection from spreading, especially to the kidneys, which can cause more severe problems.

Risk factors for Urinary Tract Infection

Urinary tract infections (UTIs) can happen to both men and women, but they are more common in women. Different factors can increase the chances of getting a UTI, depending on your age, gender, and health. Knowing these risk factors can help you avoid UTIs.

1. Body Differences (Anatomy)

  • Women: Women are more likely to get UTIs because they have a shorter urethra (the tube that carries urine out of the body). This makes it easier for bacteria to reach the bladder and cause an infection.
  • Men: Men are less likely to get UTIs, but older men are at higher risk, especially if they have problems with their prostate. An enlarged prostate can block the flow of urine, which can lead to infections.

2. Sexual Activity

  • Women: Being sexually active increases the risk of UTIs because bacteria can be pushed into the urinary tract during sex. The risk is higher if you have a new sexual partner or use certain birth control methods, like diaphragms or spermicide.
  • Men: Men who practise anal sex or who are uncircumcised may have a higher risk of UTIs due to increased exposure to bacteria.

3. Hormones and Age

  • Women: After menopause, women produce less oestrogen, which causes the tissues in the urethra and bladder to become thinner and more prone to infection. Pregnancy can also increase the risk because the changes in the body slow down urine flow.
  • Men: Older men, especially those over 50, are more at risk of UTIs because prostate problems can block the bladder from emptying.

4. Problems with the Urinary Tract

Some people are born with urinary tract problems that make it hard to empty the bladder fully. This can cause urine to back up, making it easier for bacteria to grow. Other issues like kidney stones or an enlarged prostate in men can also increase the risk.

5. Medical Conditions and Catheters

People with weakened immune systems, like those with diabetes, are more likely to get UTIs. Diabetes can make it harder for the body to fight infections, and high sugar levels in the urine can help bacteria grow.

Catheters, tubes used to help people urinate, can also increase the chance of a UTI because bacteria can enter the urinary tract through the catheter.

6. Age and Health Problems

Older adults: As people age, they are more likely to get UTIs, especially if they have health issues like incontinence (trouble controlling when they urinate). Using a catheter also raises the risk of infections in older people.

7. Other Risk Factors

  • Recurrent UTIs: Both men and women who have had a UTI before are more likely to get another one. Women who had their first UTI at a young age or have a family history of UTIs are also more at risk.
  • Prostate issues (in men): Men with an inflamed prostate (called prostatitis) are more likely to get UTIs because the prostate can block urine from flowing properly.

To reduce the chances of getting a UTI, it’s essential to practise good hygiene, drink plenty of water, and see a doctor if you have symptoms of an infection.

Sources: European Association of Urology — patient information on urinary tract infections · EAU Guidelines on Urological Infections, current edition — sections on uncomplicated cystitis and recurrent UTI

Start Express Assessment — €34 About 3 minutes to complete.

Medically reviewed

Dr. Chrysoula I. Liakou MD, PhD Google Scholar LinkedIn

Internal Medicine Specialist
Cancer Immunology Researcher
 

Cystitis treatment online — your questions answered

€34, paid when you submit, and nothing more for the prescription. If the doctor decides your UTI cannot safely be treated online — a probable kidney infection, pregnancy, symptoms that need examining — the fee is refunded in full and you are told what to do instead. A message or video call from the doctor to check something costs nothing extra.

Often, yes — when the doctor agrees antibiotics are right. The doctor's review is usually within 15 minutes, daily 7am–11pm CET, and pharmacies in the countries Mobi Doctor covers are open into the evening, with duty pharmacies overnight. Questionnaires sent after 11pm are read first thing in the morning. What slows it down is a message from the doctor that you have not answered.

One of the first-line options in European guidance — fosfomycin as a single sachet, nitrofurantoin for five days, or pivmecillinam for three to five days — chosen from your allergies, what worked for you before, how your kidneys work and whether you have had antibiotics recently. The doctor names it in your profile with exact instructions.

The burning usually eases within a day, and most women are symptom-free by day three. A single-dose antibiotic keeps working in the bladder for two to three days after you take it, so do not judge it on the first evening. No better after 48 hours, or worse at any point, means the doctor needs to see you.

No, not for a typical cystitis you have had before; the symptoms are enough, and European guidance says so. A test is needed when the picture is unusual, when symptoms do not settle, when infections keep returning, and always in pregnancy, in men and in children.

Cystitis is a bladder infection — the most common kind of urinary tract infection and the kind the Express Assessment is for. Urethritis is an infection of the urethra, often sexually transmitted, and pyelonephritis is a kidney infection, the one that brings fever and back pain and needs a doctor in person. Cystitis treatment online is what this page offers; the other two are not treated through the questionnaire.

Yes, when the doctor is registered in an EU country and decides, from your history and symptoms, that antibiotics are the right treatment — which is exactly what happens here. An EU-registered doctor reads your questionnaire, and the prescription can be used at a pharmacy you choose in any of the 14 countries Mobi Doctor covers. What an online doctor cannot do is examine you, which is why fever, back pain, pregnancy and men go to a video consultation or an in-person doctor instead.

No — in pregnancy every UTI needs a urine culture, a careful choice of antibiotic and a follow-up culture, because an untreated or half-treated infection can affect the pregnancy. Book a video consultation: the doctor tells you where to get the culture and what to do in the meantime.

Not through the questionnaire. A UTI in a man is treated as complicated by definition — the prostate is often involved, courses last at least seven days and a culture is needed — so the doctor needs a conversation and often a test first. Book a video consultation instead.

Yes, in all 14 EU countries Mobi Doctor covers: Spain, France, Germany, Italy, the Netherlands, Belgium, Austria, Portugal, Greece, Ireland, Denmark, Luxembourg, Malta and Romania. Take the prescription in your profile to a pharmacy you choose; the active-ingredient name is understood everywhere, and duty pharmacies are open at night. Dispensing is the pharmacist's decision under local rules.

Contact the doctor through your profile rather than starting a second course on your own. The usual next step is a urine culture to see which bacteria and which antibiotic, sometimes a different antibiotic straight away, and a check that nothing else — a kidney infection, a stone, an STI — is going on. With fever or back pain, see a doctor in person that day.

Yes, by video consultation rather than the questionnaire, because prevention is a conversation: what triggers yours, whether a post-sex antibiotic dose or vaginal oestrogen fits, and whether a self-start supply makes sense. The Express Assessment treats the infection you have now.

An EU-registered doctor, personally. Your questionnaire is handled confidentially. Mobi Doctor does not send it to your regular doctor or to unrelated third parties; access is limited to the treating doctor and the authorised people and providers who need it to deliver, secure or support the service, as explained in the Privacy Policy.

Medical Build Order

Forms are a pain, we know. This one takes about 3 minutes — then the doctor takes over. No waiting room.

Medically reviewed

Dr. Chrysoula I. Liakou

MD, PhD Google Scholar LinkedIn

Internal Medicine Specialist
Cancer Immunology Researcher