Conditions We Treat Online Across Europe

What conditions can an online doctor treat?

An online doctor can assess and often treat conditions diagnosed mainly from your history and visible signs: respiratory, urinary and skin infections, digestive complaints, allergies, migraines, sexual health concerns, and mild to moderate mental health problems. Conditions needing physical examination, laboratory tests or emergency care are identified early and referred to the right in-person service.^[2] What can be prescribed varies by country across Europe, so the same consultation can end differently in different places; the doctor confirms what applies where you are.

What we treat online, and what needs in-person care

Usually handled online: most cold and flu, skin, digestive, sexual health and mental health problems, and the everyday majority of every category below. WHO’s telemedicine guidance makes the same point this page is built on: remote care adds value when it is matched to problems it can safely handle.^[4]

• Cold and flu: most winter infections assessed and treated
• Skin conditions: rashes and infections diagnosed from photos
• Stomach and digestive problems: reflux, gut infections and IBS-type symptoms
• Sexual health: STI care and thrush, handled discreetly
• Mental health: anxiety, low mood and sleep, structured care
• Joint pain: movement assessed on camera, treatment started
• Eye problems: outer-eye infections and irritation treated
• Ear problems: earache and ear infections assessed by history
• Allergies: hay fever and allergy plans reviewed
• Headaches and migraines: patterns named, preventive and rescue treatment
• Bites and stings: reactions classified and treated from photos
• Hair loss: pattern diagnosed, evidence-based options prescribed
• Birth control: contraception started or renewed after assessment
• Testosterone replacement therapy (TRT): assessment with proper blood tests first
• Weight loss: medical weight loss with honest expectations
• Dehydration: fluid plans for mild to moderate cases
• Dry mouth: causes reviewed, medication list checked
• Bleeding gums: gum bleeding triaged, dental referral honest
• Oedema: swelling patterns sorted benign from serious
• Pregnancy conditions: everyday complaints treated, red flags routed

Assessed online, but often needs in-person or urgent care: a few topics are covered by assessment guides whose job is routing you to the right door fast, because their dangerous causes cannot be excluded by video.

• Chest pain: heart causes need an ECG and in-person tests, and cardiac-pattern pain is a 112 call
• Heart palpitations: sustained, fast or fainting-associated palpitations need in-person heart tracing
• Melanoma: a changing mole always needs urgent in-person dermoscopy
• Deep vein thrombosis in pregnancy: one-sided leg swelling in pregnancy needs a same-day hospital scan

How an online consultation helps, whatever the condition

• One doorway for everyday illness: instead of guessing which service you need, you describe the problem and the doctor does the sorting: treat now, test first, or refer on. That triage is itself the product.
• Same-day access that fits real life: appointments run daily 7am–11pm, often within about 15 minutes, evenings and weekends included, wherever in Europe you happen to be.
• Prescriptions done properly: assessment first, prescription second, never the reverse, with medication sent to a pharmacy near you in most EU countries.
• Honest limits: if your problem needs hands, instruments, tests or an emergency department, the doctor says so at the first consultation and points you to the right door. If the doctor can’t treat you online, you get a full refund and clear directions to the right care.

Which conditions suit online care, and which do not?

The honest answer fits in one table. It is the same logic our doctors apply case by case:

Swipe sideways to compare →

Availability of individual medicines and who may prescribe them vary by country; your doctor confirms what applies where you are.

Browse the conditions we treat, by category

Each category page explains what our doctors treat in that area and links to a detailed guide for every individual condition. Start with the category closest to your symptom:

Assessment and triage

Two symptom guides sit deliberately apart from the treatable categories above. New chest pain and heart palpitations are never routine online conditions, because both can have heart causes that only an examination, an ECG or an emergency department can safely exclude. These pages explain what an online doctor can and cannot do for each, which patterns are reassuring, and when the only right answer is 112.

Chest pain (assessment) Heart palpitations (assessment)

A to Z of every condition we cover

All 185 condition guides, alphabetically, each labelled with its honest online-treatment verdict. Prefer to search by symptom instead? Use the symptom navigator.

What the labels mean. Treated online: assessed by video, with a prescription when appropriate. Handled online: managed by video within the limits its page explains. Partly online: some steps need in-person care. Assessed online: honest triage and direction to the right care. Honest guidance: information and routing only, no online treatment.

What our doctors treat online

Across those categories, the everyday workload looks like this: winter infections and cold and flu illness; rashes, acne, eczema and other skin conditions assessed from photos; reflux, gut infections and IBS-type digestive problems; thrush, urinary infections and other sexual health concerns handled with complete discretion; and anxiety, low mood and sleep problems through structured mental health consultations. Around them sit hay fever and allergies, migraine, ear and eye infections, joint pain and travel mishaps like bites and stings: the ordinary illnesses that fill most clinic waiting rooms, moved to a video call.

Antibiotics deserve one sentence of honesty on a directory page: most everyday infections are viral, antibiotics do not work against viruses, and our doctors prescribe them only when there are genuine signs of bacterial infection, because careless prescribing makes these medicines weaker for everyone.^[1][3]

When we refer you instead

Online medicine has edges, and we treat them as features rather than fine print. We refer or redirect you when a diagnosis needs examination, tests or imaging (new lumps, unexplained persistent pain or fever, changing moles); when treatment itself is physical (injections, drainage, procedures); when monitoring needs blood tests or equipment; for emergencies, always, including suspected sepsis, where fast recognition saves lives;^[2] and for controlled medicines such as benzodiazepines and opioid painkillers, which are never prescribed online. In each case you leave the consultation knowing exactly where to go and why, which beats a wrong prescription every time.

Do I need a referral or registration to see an online doctor?

No. You choose a time, describe the problem, and speak to the doctor by video: there is no referral letter, no registration with a local practice, and no membership. That makes the service equally usable for residents, expats between health systems, and travellers taken ill far from their own doctor. Aftercare is part of the same consultation: you get a written plan, a review point where needed, and directions into local services whenever your problem needs them.

How Mobi Doctor works

1. Book a time that suits you: open daily 7am–11pm. Most patients speak to a doctor within about 15 minutes of their booked time. €54 flat, no subscription.
2. Speak to a licensed doctor about your condition: a private video call: you describe what you feel, the doctor asks what matters, and you agree the right plan together.
3. Leave with your plan: everything agreed before you hang up: any prescription reaches a pharmacy near you in most EU countries, or a full refund.

What patients say

Real reviews from patients, collected independently on Trustpilot. Read them all on our Trustpilot profile.

How these pages are written and reviewed

Every page in this library is drafted by Mobi Doctor’s medical editorial team against current European and international guidance, with the sources cited openly at the end of each page. Dr. Chrysoula I. Liakou, MD, PhD reviews the medical content, and each page shows its review date and its next scheduled review. The online-treatment labels are assigned per condition by one rule: whether a licensed doctor can genuinely assess and, where appropriate, treat it over video within European prescribing rules. Where the honest answer is no, or only partly, the page says so and routes you to the right care instead.

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